ESM is Rooted In Education

ESM was founded in 1995 to serve as the sales arm for Sylvan Learning Center franchises in Colorado. When conversion rates soared from 20% to 85% and revenues increased dramatically at those centers, more than 250 Sylvan locations began outsourcing their lead management and sales to ESM. It was our success with Sylvan and a sincere desire to help people improve their lives through education that served as the catalyst for ESM to become the premier provider of sales and admissions support for the education industry.

We have served institutions large and small, non-profit and for-profit, K-12 and post-secondary. In all cases, we help develop and deliver effective solutions to attract and retain more students. Over the years, as the needs of our clients have grown, we have expanded our services to encompass every stage of the student lifecycle.

Culture Of Excellence

What differentiates ESM from other contact centers and enrollment organizations is our people. We know, everybody talks about culture but very few organizations put action plans around it. Our internal mission of creating a winning environment within a culture of excellence is every bit as important as delivering value for our clients. Our stringent hiring process, training program, leadership development opportunities and competitive compensation package contribute to unusually high employee satisfaction and low turnover. The benefit to you? Experienced agents who like what they do create a better first impression on the phone with your students.

Partnering With ESM

We are often asked about the profile of a typical client. Most often, these institutions have successful academic programs but are not as efficient with their people, processes and technology. As an outsourced partner, and not just a vendor, we employ a divide-and-conquer approach. Our goal is to collaborate on best practices that work well for us both and to reach full productivity in the shortest time possible. It is our responsibility to deliver the results we agree upon and a return on the investment you make in acquiring your students.