New Zealand-based Edutech company Crimson Education was founded in 2013 from the idea that through personalised education, we can transform students into the world leaders of tomorrow. Since then, we have rapidly grown a mission-driven team that is dedicated to building the education system for the 22nd century. Our network includes 2,400 tutors and consultants worldwide who work with over 20,000 students.
Our tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US, Canada, UK, and beyond.
The Student Success Manager is responsible for the student experience at Crimson. They are the main point of contact for the student and family, supporting the student in the timely execution of an agreed roadmap to achieve desired student outcomes and goals. You will work closely with varying internal stakeholders to ensure smooth completion of services and high client satisfaction.
What are the main responsibilities for this role?
Guide the student’s journey with Crimson to achieve their goals
You will be the link between Student/Parent and the wider Crimson Team
Be the main point of contact for Student/Parent
Action the student’s plan (this will be provided by Crimson’s world class strategists, tutors and consultants)
Advise the Crimson Team on possible value add strategies to help the student achieve their goals
Provide the global team insight into local cultural nuances and needs
Keep up to date on student’s progress, and report back to the team regularly
Manage any complaints or issues, including Child Safety issues, by resolving or escalating as appropriate
What we are looking for?
Customer-centric attitude and experience in a customer service environment
High level of resilience and ability to thrive in a fast-paced startup environment
Experience in customer relationship management with excellent written and verbal communication
Ability to build strong relationships with students and their families with high cultural awareness and adaptability
Collaborative and team-focussed with an openness to give and receive feedback
Fluent English and Portuguese and/or Spanish
Prior relevant knowledge and experience in education/ mentoring/ coaching/ youth development
Knowledge of college admissions and international education systems
Why work for Crimson?
Great culture - diverse, fast-paced and self-initiated
Flexible work environment
A small and close-knit team
Career progression opportunities
Commission and upsell opportunities
If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!
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Crimson Education takes college admissions consulting to a new level of personalisation and success, increasing students chances of admission to the Ivy League, Oxbridge and other top universities by up to 700%. Services include in-depth US and UK university admissions support, Australia and New Zealand medical school admissions support, educational tours to the US and Europe, local curriculum tutoring and extracurricular mentoring.
Service Delivery·Mexico City, Brazil·