New Zealand-based Edutech company Crimson Education was founded in 2013 from the idea that through personalised education, we can transform students into the world leaders of tomorrow. Since then, we have rapidly grown a mission-driven team that is dedicated to building the education system for the 22nd century. Our network includes 2,400 tutors and consultants worldwide who work with over 20,000 students.

Our tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US, Canada, UK, and beyond.

The Student Success Manager is responsible for the student experience at Crimson. They are the main point of contact for the student and family, supporting the student in the timely execution of an agreed roadmap to achieve desired student outcomes and goals. You will work closely with varying internal stakeholders to ensure smooth completion of services and high client satisfaction.

What are the main responsibilities for this role?

• Guide the student’s journey with Crimson to achieve their goals
• You will be the link between Student/Parent and the wider Crimson Team
• Be the main point of contact for Student/Parent
• Action the student’s plan (this will be provided by Crimson’s world class strategists, tutors and consultants)
• Advise the Crimson Team on possible value add strategies to help the student achieve their goals
• Provide the global team insight into local cultural nuances and needs
• Keep up to date on student’s progress, and report back to the team regularly
• Manage any complaints or issues, including Child Safety issues, by resolving or escalating as appropriate

What we are looking for?

• Customer-centric attitude and experience in a customer service environment
• High level of resilience and ability to thrive in a fast-paced startup environment
• Experience in customer relationship management with excellent written and verbal communication
• Ability to build strong relationships with students and their families with high cultural awareness and adaptability
• Collaborative and team-focussed with an openness to give and receive feedback
• Fluent English and Portuguese and/or Spanish

Advantageous:

• Prior relevant knowledge and experience in education/ mentoring/ coaching/ youth development
• Knowledge of college admissions and international education systems

Why work for Crimson?

• Great culture - diverse, fast-paced and self-initiated
• Flexible work environment
• A small and close-knit team
• Career progression opportunities
• Commission and upsell opportunities

If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!

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